Once this is done, he will reseal the glass to the screen. I spoke with the tech who will be performing the repair and he explained to me what he must do (for anyone else who is interested or has a similar issue) He must use a pizza-cutter like tool and go around the edges to cut the adhesive bond, then pull the screen from the glass.

That's why I spend top dollar on these machines.Īnd yes, the screen will be sliced and pulled and yes, there will be some ripping of glue. I did, and yes, they are providing me a very easy way for me to have the bug removed. I simply have enjoyed outstanding customer service from apple and know to ask for it. I also see you have the impression that I have the impression that apples owes me special service, I don't. Thank you for your honest opinion, and informing me that my computer is the 2013 model although I bought it in 2014. What to do? I am itching all over because of the little bugger, sometimes he sits completely still and sometimes he runs like crazy all across my screen. The only thing is, they want to test my machine and I simply cannot go without it because of work. Doesn't that mean there is absolutely no space between the glass and the LCD? I have taken some pictures of the little bugger and, I kid you not, it sometimes seems it is somewhere between the TFT and backlight! Is that even possible? And shouldn't the iMac's display assembly be completely airtight? The guys at AppleCare didn't know for sure, so I am thinking of going to the Apple store. But didn't the new iMac (model late 2013) have that fancy full laminated screen. What the ****? He was behind the glass of my iMac.

I tried to blow it away, since i thought a little spider was crawling on my screen. I was browsing some youtube movies when my eye caught a rapidly moving blip on my 27' screen.

Imac 27 late 2013 backlight not working